Privacy Policy
Your privacy matters to us. Here is how we collect, use, and protect your personal information.
Velaris Academy is committed to protecting your personal data. This Privacy Policy explains our practices in plain, straightforward language.
1. Information We Collect
1.1 Information You Provide
- Contact details: Name, email address, phone number.
- Account information: Username and password (stored encrypted).
- Payment information: Billing details processed by our payment gateway (we never store card numbers).
- Communications: Messages sent via email, WhatsApp, or our contact form.
1.2 Information Collected Automatically
- IP address, browser type, and device information.
- Pages visited, time spent, and course progress data.
- Cookies and similar tracking technologies.
2. How We Use Your Information
- Process enrolments and deliver course access.
- Send course-related communications and updates.
- Provide customer support and respond to enquiries.
- Issue invoices and process payments.
- Send occasional promotional emails (you may unsubscribe anytime).
- Improve our courses based on usage analytics.
- Comply with legal obligations under Indian law.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data only with payment processors (to complete transactions), communication platforms (to deliver course content), and legal authorities (if required by Indian law or valid court order).
4. Data Retention
We retain personal data for as long as your account is active, or as required for legal and financial compliance (typically 7 years for financial records under Indian tax law). You may request deletion by contacting us, subject to legal retention requirements.
5. Cookies
Our website uses essential cookies (required for site functionality and login) and analytics cookies (to understand visitor behaviour). You can disable cookies in your browser settings, though some site features may not function correctly as a result.
6. Data Security
We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access-controlled systems. We encourage students to use strong, unique passwords and notify us immediately of any suspected unauthorised access.
7. Your Rights
Under applicable Indian law, you have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications at any time. Contact us at support@velarisacademy.in to exercise these rights.
8. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors and will delete any such data promptly upon discovery.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact
Email: support@velarisacademy.in
WhatsApp: +91 8870357038
Location: Chennai, India